Insurers Set For Better Client Onboarding Through GMC Software Technology

Streamlined onboarding process improves policyholders' experience, reducing costs and cycle time

SYDNEY, March 21, 2014 /PRNewswire/ -- GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, has released a preview of its latest application, GMC Inspire Client Onboarding for Insurance.

A part of the GMC Inspire solution suite, Inspire Client Onboarding provides effective execution of the onboarding process with branded documents for underwriting that are consistent, traceable and customized, improving the overall customer experience for insurance enterprises.

Having been positioned in the Leader quadrant of Gartner's recent Magic Quadrant for Customer Communications Management Software report, GMC has identified the pain points both insurers and consumers experience during transition from marketing to sales, from sales to underwriting, and from underwriting to operations and customer support. GMC Inspire Client Onboarding replaces multiple solutions with a single platform and thin-client user interface.

Based on a flexible modular platform, the application automates front and back office processes, ensuring consistency of complex information across the organization and allowing insurance company staff to readily respond to changing customer demands. It seamlessly connects customers to agents, underwriting and call center staff, all of whom have real-time access to tools and data to quickly complete compliant, consistent insurance documents.

Inspire Client Onboarding helps insurers drive business growth with:

• 80 percent quicker implementation time of new insurance products and regulatory changes, which lowers abandonment rates during the onboarding process and improves retention for easy renewal and upselling
• 64 percent faster writing of individual communications than standard office systems, which leads to a better customer experience
• 50 percent reduction in total cost of ownership with a single platform, which also overcomes barriers in a legacy IT landscape to improve agility
• 50 percent greater efficiency, with control given to business users while consolidation of the number of templates provides major savings in application maintenance. This leads to higher retention of agents/brokers who have the tools they need to work more effectively and efficiently even from remote locations

"The complexity of today's insurance products often means a slow, laborious process to put accurate, branded communications in the hands of the insurance company's most important asset -- its customer," said Nick Dempsey, regional manager, Australia & New Zealand, GMC Software Technology. "The streamlined workflow provided by GMC Inspire Client Onboarding not only ensures greater customer satisfaction by serving the prospect and customer in time and within compliance, but insurance companies will benefit from reduced costs and cycle times and increased customer experience."